Seven Democratic and Democratic-caucusing senators sent a letter to the Federal Trade Commission on Wednesday calling on it to use its authority to protect communities of color and immigrant communities in the United States from discriminatory online practices, biometric surveillance, consumer predation, and anti-competitive behavior. The letter focuses on the impact of facial recognition and […]
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From NCLC's press release: "A new report from the National Consumer Law Center finds progress toward a 36% APR cap for common short-term and longer-term loans in some states. In states that allow high-cost loans, exorbitant interest rates can trap borrowers in a cycle of debt. Two states – New Mexico and North Dakota – […]
The Consumer Financial Protection Bureau is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In a Request for Information issued this […]
by Jeff Sovern When last we left my daughter, she was in Atlanta, bagless, and Delta was clueless about where it was. On Sunday, she returned to the Atlanta airport for her return flight. Fortunately, checking in went faster than for her departure flight because she didn’t have a bag to check! She cleared security, […]
by Jeff Sovern Thursday night, my daughter waved goodbye to her suitcase at LaGuardia as she flew to Atlanta for a wedding. She arrived in Atlanta at 10:30 pm, but her bag was a no show. She optimistically, but as it happened, pointlessly, stayed at the airport until 1:00 am at the advice of Delta […]
For the second time in the space of two weeks, the Supreme Court issued a narrow, but unanimous, decision against a company seeking arbitration. Today's decision in Southwest Airlines v. Saxon, like the one two weeks ago in Morgan v. Sundance, Inc., involved an employment arbitration agreement, not a consumer agreement. And the specific issue […]
Becoming a Federal Judge: What Consumer and Civil Justice Attorneys Need to Know June 14, 3:00 p.m.–4:00 p.m. ET Pricing Members: no charge Nonmembers: no charge but must be approved (if you have not yet been approved to attend NACA webinars, you must email training@consumeradvocates.org to be vetted to attend) The Biden administration has demonstrated a […]
National Consumer Law Center and the Electronic Privacy and Information Center released a report describing the problem that 1 billion monthly scam robocalls create for U.S. telephone subscribers, the causes of the problem, and suggested resolutions to the problem. Here is the Executive Summary: Every month, more than one billion scam robocalls designed to steal […]
Earlier this week, the U.S. Court of Appeals for the Ninth Circuit gave the CFPB a major victory in its long-running fight against a payday lender that had sought to evade state usury limits and licensing laws by originating its loans through an entity owned by a member of a Native American tribe using agreements […]
The lending practices of EasyPay Finance and Utah-based Transportation Alliance Bank (TAB Bank) are hurting military servicemembers, veterans, and their families, according to a new report from a coalition of consumer advocacy groups released in advance of Memorial Day. The report is here.