by Jeff Sovern
Thursday night, my daughter waved goodbye to her suitcase at LaGuardia as she flew to Atlanta for a wedding. She arrived in Atlanta at 10:30 pm, but her bag was a no show. She optimistically, but as it happened, pointlessly, stayed at the airport until 1:00 am at the advice of Delta employees, searching for the bag. The following morning she called Delta, spent almost an hour on hold, and was finally told the bag had been scanned into the airport on Friday! She raced to the airport, but in fact the person on the phone had misled her and the bag was not there. Now she faced her own private Mission Impossible: the wedding was only three hours away and Delta had wasted still more of the time she could have used to replace her wedding attire. She zoomed to a mall and made it to the wedding, but sadly missed the vows. Meanwhile, her bag is still missing, as of Saturday morning.
Even children of consumer law professors have consumer law problems. Even if they no longer have a suitcase.