“The CFPB Wants to Create an Arbitration Database. Companies Will Hate That.”

That's the name of this article by C. Ryan Barber (possibly behind a paywall). Here's an excerpt: When the Consumer Financial Protection Bureau expanded its public database to include narratives of negative customer experiences, banks such as Wells Fargo and other industry players worried about being named and shamed. Now, a new public database could be going up […]

Why we need to save the Consumer Financial Protection Bureau

by Jeff Sovern Here.  Call it a long op-ed or a short magazine article, in The Conversation, a forum for academics writing for the public. I co-authored it with my colleagues Gina Calabrese and Ann Goldweber. It discusses life before the CFPB, what the CFPB has done, and the attacks on the Bureau.

No Surprise: Arbitration Critics Slam CFPB Rule

by Jeff Sovern House Financial Services Chair Jeb Hensarling has already called for Congress to invalidate the CFPB arbitration rule by using the Congressional Review Act while the US Chamber of Commerce calls it a "Prime Example of [an] Agency Gone Rogue."  Sigh.

Re De’pt of Educ efforts to eliminate protections for student borrowers

I try not to use the blog to tout Public Citizen's own work, but nonetheless want to provide two updates on our work to maintain protections for student borrowers in the face of a Department of Education no longer interested in doing so: First, on Friday, Public Citizen and Harvard's Project on Predatory Student Lending […]

CFPB director Richard Cordray’s prepared remarks on the agency’s new arbitration rule

CFPB director Richard Cordray's prepared remarks on the new arbitration rule: Thank you for joining us on this call. Today, we are announcing a final rule that prevents financial companies from using mandatory arbitration clauses to deny groups of consumers their day in court. A cherished tenet of our justice system is that no one, […]

Guess How Many Public Complaints to the CFPB Complaint Database About Wells Fargo Unauthorized Accounts in 2015

by Jeff Sovern As we have reported a number of times, Wells Fargo opened millions of unauthorized accounts over a period of years.  Estimates of how many range from two million to 3.5 million.  So you might expect many complaints about that to the CFPB complaint database.  On the other hand, considerable empirical research shows […]

Critic of CFPB Structure Neomi Rao Nominee to Head OIRA

by Jeff Sovern OIRA is the Office of Information and Regulatory Affairs (formerly headed by Cass Sunstein). It presides over the issuance of regulations by executive agencies, but not independent agencies (at least, not yet) like the CFPB.  President Trump has nominated for its director George Mason Professor Neomi Rao, a former clerk for Justice Thomas and […]