The Federal Trade Commission yesterday sued Walmart for allowing its money transfer services to be used by fraudsters, who fleeced consumers out of hundreds of millions of dollars. In its lawsuit, the FTC alleges that for years, the company turned a blind eye while scammers took advantage of its failure to properly secure the money transfer […]
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Today, the Consumer Financial Protection Bureau issued an interpretive rule affirming states’ abilities to protect their residents through their own fair credit reporting laws. The CFPB rule explains that, with limited preemption exceptions, states have the flexibility to preserve fair and competitive credit reporting markets by enacting state-level laws that are stricter than the federal […]
by Jeff Sovern When last we left our intrepid adventurer’s story, she had arrived home, even if her bag had not. But one week after her original flight to Atlanta, she received a text from Delta indicating that her bag was about to be delivered—to the hotel she had left four days before. While she […]
by Paul Alan Levy Judge Vincent Chabbria ruled that an anonymous Twitter user using the pseudonym “Mr. Money Bags” could not be identified pursuant to a DMCA subpoena, both because her display of copyrighted photographs to taunt a venture capitalist for allegedly spending money on the company of nubile young women was fair use, and […]
Seven Democratic and Democratic-caucusing senators sent a letter to the Federal Trade Commission on Wednesday calling on it to use its authority to protect communities of color and immigrant communities in the United States from discriminatory online practices, biometric surveillance, consumer predation, and anti-competitive behavior. The letter focuses on the impact of facial recognition and […]
From NCLC's press release: "A new report from the National Consumer Law Center finds progress toward a 36% APR cap for common short-term and longer-term loans in some states. In states that allow high-cost loans, exorbitant interest rates can trap borrowers in a cycle of debt. Two states – New Mexico and North Dakota – […]
The Consumer Financial Protection Bureau is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In a Request for Information issued this […]
by Jeff Sovern When last we left my daughter, she was in Atlanta, bagless, and Delta was clueless about where it was. On Sunday, she returned to the Atlanta airport for her return flight. Fortunately, checking in went faster than for her departure flight because she didn’t have a bag to check! She cleared security, […]
by Jeff Sovern Thursday night, my daughter waved goodbye to her suitcase at LaGuardia as she flew to Atlanta for a wedding. She arrived in Atlanta at 10:30 pm, but her bag was a no show. She optimistically, but as it happened, pointlessly, stayed at the airport until 1:00 am at the advice of Delta […]
For the second time in the space of two weeks, the Supreme Court issued a narrow, but unanimous, decision against a company seeking arbitration. Today's decision in Southwest Airlines v. Saxon, like the one two weeks ago in Morgan v. Sundance, Inc., involved an employment arbitration agreement, not a consumer agreement. And the specific issue […]