Read this post by Paul Bland, which contains a example of how the Supreme Court's decision in AT&T v. Concepcion is keeping consumers out of court and without any remedy. Here's Paul's synopsis:
In Betts v. McKenzie Check
Cashing, after a two-day evidentiary hearing that was essentially a trial of
the payday lender’s arbitration clause, the trial court found as a matter of
proof that McKenzie’s class action ban would prevent consumers from holding the
lender accountable under the state’s consumer protection laws. Notwithstanding the obvious
injustice, after the U.S. Supreme Court’s decision in Concepcion, the Florida
Supreme Court held that it had no choice but to overturn the lower courts and
enforce the arbitration clause. The Florida Supreme Court held that
federal law requires the enforcement of class action bans even when they are
proven to gut state consumer protection laws.
