Looks like companies don’t like arbitration so much when consumers actually use it

by Jeff Sovern

That's the inference to be drawn from a must-read article in the NY Times, ‘Scared to Death’ by Arbitration: Companies Drowning in Their Own System. The article points out that arbitrations are taking longer than billed, and companies are refusing to pay arbitration fees.

AN ADDITIONAL NOTE: As Allison noted in an earlier blog post, Susan Antilla had a piece about DoorDash's troublesome arbitration behavior in The American Prospect back in February