Author Archives: Jeff Sovern

Poll Finds Republican Voters Support CFPB, Tougher Financial Rules, Oppose Forced Arbitration,

by Jeff Sovern Republican pollster Robert Carpenter has written Republicans beware: Your voters like tough rules on Wall Street in the Washington Examiner. Excerpt: Republicans do the bidding of Wall Street at their own peril. That is the message of a new poll that I helped conduct around financial reform and consumer protection last month […]

Times: Consumers May Be More Trusting of Ads Than Marketers Think

Here.  The first three paragraphs read: The early results from a recent study that Kent Grayson, a Northwestern University marketing professor, did on consumer skepticism left him feeling a little, well, skeptical. So he ran the trials a few more times. Each time, when participants were asked what they thought of modern advertising techniques, they […]

Klass Paper Critiques Restatement of Consumer Contracts Treatment of Privacy Policies

Gregory Klass of Georgetown critiques the draft Restatement of Consumer Contracts treatment of privacy policies in The Quantitative Study of Privacy-Policy Decisions in the Draft Restatement of Consumer Contracts.  Here is the abstract: The draft Restatement of the Law of Consumer Contracts includes six quantitative studies of judicial decisions, each used to support a rule […]

Credit Bureau History Published

Josh Lauer has written Creditworthy: A History of Consumer Surveillance and Financial Identity in America.  Here's the publisher's description: The first consumer credit bureaus appeared in the 1870s and quickly amassed huge archives of deeply personal information. Today, the three leading credit bureaus are among the most powerful institutions in modern life—yet we know almost nothing […]

Want to Know How Much Money Supporting Arbitration Is Worth to Members of Congress?

Then take a look at this story from the Pulitzer Prize-winning Center for Public Integrity: Who is killing the CFPB’s arbitration rule? Excerpt: The financial industry’s hefty investment in the campaigns of House members appeared to pay off this week when that chamber voted to kill a new rule that allows consumers to file class-action lawsuits […]

American Banker: CFPB to act fast on payday rule ahead of likely Cordray exit

Here, by Kate Berry.  The sources for that information mostly consist of unnamed "experts," but here's a quote that may shed some light on who one of the experts is: "There is no way that Cordray is going back home to Ohio without" a payday rule, said Isaac Boltansky, a policy analyst at Compass Point Research […]

Gene DeSantis’s Dispute: Another Success for the CFPB Complaint Database

by Jeff Sovern Regular blog readers will recall consumer law expert Gene DeSantis's travails with TD Bank from his remarks a couple of weeks ago. The post also launched a Twitter debate. Despite his consumer law expertise and three or four calls to TD, including conversations with supervisors, Gene hit a stone wall, after which he complained […]

Want to Know How Many Enforcement Actions the CFPB Has Brought in a Particular State or of a Particular Type?

by Jeff Sovern Then take a look at the Consumer Bureau Action Tracker created by Allied Progress.  For example, the CFPB has brought 95 enforcement actions affecting Texas, home state of CFPB critic and House Financial Services Chair Jeb Hensarling. Or if you want to know how many debt collection enforcement actions the Bureau has brought, […]