by Jeff Sovern As we noted yesterday, on Tuesday, Wells Fargo CEO John G. Stumpf testified before the Senate Banking Committee about the Wells Fargo Customer Fraud Fiasco. Video is available here and Senator Elizabeth Warren's two rounds of questioning, by themselves, here. I have now listened to Mr. Stumpf's testimony, and I learned that Wells engaged in cross-selling to […]
Author Archives: Jeff Sovern
Here. Excerpt: Republicans don’t like the Consumer Financial Protection Bureau. They opposed the very idea of the watchdog when Elizabeth Warren first proposed its creation, and they have been trying to defang and defund it ever since Congress made her vision into a reality. * * * But CFPB is still facing heat from Republicans […]
A continuing issue in consumer protection is that disclosures may convey the required information, but consumers may ignore them, so they have no impact. The FTC held a workshop last week to look at how to test disclosures to make them more effective. Ad Law Access has posted a report on the Workshop, Beyond “Clear […]
That's a point made in an op-ed in The Hill, Why Wells Fargo Got Away with It So Long by Public Citizen's Robert Weissman and AFR's Lisa Donner. The whole piece is worth reading, but here's an excerpt: [M]ore than three years ago, a Wells Fargo customer named David Douglas sued in California, contending that the bank's employees […]
by Jeff Sovern Tomorrow, the Senate Banking Committee will hold a hearing on the Wells Fargo unauthorized accounts fiasco. The first witness will be Wells' Chairman and CEO, John G. Stumpf. I hope some Senator asks Mr. Stumpf about the Wells Fargo arbitration clause. Some class actions have already been filed against Wells, and Wells' […]
The story is here. After stating the name of the customer and the balance, the sign states: Balance Overdue Not Cool
by Jeff Sovern As has been widely reported, last week the CFPB fined Wells Fargo $100 million for setting up phony accounts in consumers' names. But that didn't stop the House Financial Services Committee from voting yesterday on a largely party-line vote to adopt the Financial Choice Act, which would gut the Bureau. According to Law360, the […]
From Morning Consult's How Would Democrats Run the Senate Banking Committee?: Remarks over the last year from Sen. Sherrod Brown of Ohio, the committee’s top Democrat, make it clear that Democrats think they stand a chance at facilitating bipartisan legislation in the financial sector if they take back the Senate for the 115th Congress. Brown, as […]
by Jeff Sovern Here (behind paywall). Excerpt: The sugar industry paid scientists in the 1960s to downplay the link between sugar and heart disease and promote saturated fat as the culprit instead, newly released historical documents show. The internal sugar industry documents, recently discovered by a researcher at the University of California, San Francisco, and […]
Here. Excerpt: An analysis of more than 2,000 current card agreements shows they’re written, on average, at the 11th grade reading level – better than five years ago, but still too hard for at least half the population to readily understand. * * * When consumers come up against the dense legalese of card […]