Author Archives: Allison Zieve

CFPB projects that 1-in-3 rehabilitated student loan borrowers will re-default within 2 years

Earlier this week, the Consumer Financial Protection Bureau Student Loan Ombudsman released a report projecting that "over the next two years, one-in-three rehabilitated student loan borrowers could be driven back into default due to gaps between student loan programs. The report examines debt collection and servicing problems plaguing the federal programs designed to help millions […]

New proposals to protect airline customers

The Associated Press reports: Saying they want to boost competition in the airline industry, Obama administration officials issued new regulations Tuesday aimed at providing passengers with more information to compare the performance of air carriers and the cost of flights. The Department of Transportation also said it was proposing that airlines be required to refund […]

T-Mobile to Pay FCC $48 million over misleading data plans

The Federal Communications Commission announced that T-Mobile will pay a fine and provide benefits to consumers totaling at least $48 million as part of a settlement resolving an investigation into whether the company adequately disclosed speed and data restrictions for its “unlimited” data plan subscribers. The FCC’s investigation found that company policy allows it to […]

Concerning upcoming changes to the prepaid card market

As we noted in a previous post, the Consumer Financial Protection Bureau recently announced new rules, effective October 1, 2017, governing the prepaid debit card industry. As the Washington Post explains, "It’s a big change more than two years in the making that’s expected to bring some basic account protections to its customers, who are […]

FTC obtains court orders barring skincare marketers from deceptive marketing practices

The Federal Trade Commission announced today that it obtained court orders permanently barring a group of California-based marketers from the deceptive marketing and billing tactics allegedly used to promote their skincare products. Twenty-nine defendants who sold Auravie, Dellure, LéOR Skincare, and Miracle Face Kit branded skincare products have agreed to court orders with the FTC […]

FTC charges tech support companies with using deceptive pop-up ads to scare consumers into purchasing unneeded services

The Federal Trade Commission announced that is charged the operators of a multi-national tech support company with using deceptive pop-up internet ads to scare thousands of consumers into paying hundreds of dollars each for unnecessary technical support services. It obtained a court order temporarily stopping the defendants’ practices and freezing their assets. The defendants commonly […]

Study shows coupons lead to big profits for drugmakers

NPR's Marketplace reported this morning: In the last few years, there's been such a spike in drug coupons, pharmaceutical companies have barely been able to print them fast enough. Coupons help patients shoulder the cost of expensive prescriptions, but a new paper out in the New England Journal of Medicine finds certain coupons are also […]

CFPB issues rule on prepaid cards

The Consumer Financial Protection Bureau has finalized a set of rules intended to protect prepaid account users. The new rule requires financial institutions to limit consumers’ losses when funds are stolen or cards are lost, investigate and resolve errors, and give consumers free and easy access to account information. The CFPB also finalized new “Know […]

Court imposes $1.3 billion judgment against defendants behind AMG payday lending scheme

The Federal Trade Commission announced today that, at the FTC's request, a federal court in Nevada has found that racecar driver Scott A. Tucker and several corporate defendants in a Kansas City-based payday lending scheme violated Section 5 of the FTC Act and has ordered them to pay $1.3 billion for deceiving consumers across the […]