The Consumerist has this disturbing story: According to a coalition of consumer-interest organizations, the makers of two “smart” kids toys — the My Friend Cayla doll and the i-Que Intelligent Robot — are allegedly violating laws in the U.S. and overseas by collecting this sort of voice data without obtaining consent. In a complaint [PDF] […]
Author Archives: Allison Zieve
The New York Times reports that Wells Fargo "has sought to kill lawsuits that its customers have filed over the creation of as many as two million sham accounts by moving the cases into private arbitration." The full article is here.
Here are recent announcements involving the Consumer Protection Branch of the Department of Justice. November 21, 2016 – Salesman Sentenced in Scheme to Defraud Consumers Through Debt Relief Firms November 14, 2016 – Four California Residents Sentenced in Scheme to Defraud Consumers Through Debt Relief Firms November 7, 2016 – Medical Device Maker Biocompatibles Pleads […]
The Federal Trade Commission announced this week: The Federal Trade Commission has closed the book on a data broker operation that the agency alleges got personal information from people who thought they were applying for payday loans online, and sold it to a scam that tapped consumers’ bank accounts and credit cards without their consent. […]
This month's Consumer Financial Protection Bureau (CFPB) complaint snapshot highlights consumer complaints about financial services such as debt settlement, check cashing, money orders, and credit repair. The report shows that consumer complaints about these types of financial services generally revolve around issues of fraud or problems with reliable customer service. The report also highlights trends […]
A Consumer Financial Protection Bureau' blog post explains: This month marks the fifth anniversary of the CFPB Ombudsman’s Office, an independent, impartial, and confidential resource that assists consumers, financial entities, consumer groups, trade groups, and others in informally resolving process issues with the CFPB. As we observe this anniversary, today I also want to share […]
The New York Times reports: The National Highway Traffic Safety Administration is proposing a rule requiring automakers put labels on sun visors of all new vehicles with instructions on how to file safety complaints. The labels would be glued to passenger visors and tell people that complaints could bring an investigation or a possible recall. […]
The Toxic Substances Control Act (TSCA) as amended by the Frank R. Lautenberg Chemical Safety for the 21st Century Act, requires EPA to publish by December 19, 2016, a list of chemicals for review. Today, EPA announced the first ten chemicals it will evaluate for potential risks to human health and the environment under TSCA.The […]
In the wake of the Wells Fargo scandal, the Consumer Financial Protection Bureau has issued a bulletin warning banks that creating incentives for employees and service providers to meet sales and other business goals can lead to consumer harm. "Tying bonuses or employment status to unrealistic sales goals or to the terms of transactions may […]
Associated Press reports: New York's attorney general says President-elect Donald Trump has agreed to a $25 million settlement to resolve three lawsuits over Trump University, his former school for real estate investors. The deal announced Friday by Attorney General Eric Schneiderman would settle two class-action lawsuits in California and a civil suit filed by Schneiderman. […]