The Federal Communications Commission voted on Thursday to require providers that receive and deliver phone traffic to implement call authentication standards mandated under its STIR/SHAKEN robocall regime and to implement basic protections from problematic robotexts. Under the previous rules, only voice service providers that originate and terminate calls were required to implement analytical tools that […]
Author Archives: Allison Zieve
A new Federal Trade Commission report to Congress details the consumer issues that affect American Indian and Alaska Native (AI/AN) populations, as well as the FTC’s enforcement, outreach and education work on these issues. The report summarizes the agency’s efforts to hear directly from tribal leaders, community members, advocates, and others about issues affecting their […]
After years of advocating that forced arbitration provisions that deprive consumers of the option of filing claims in court and bar consumers from pursuing class actions, the Chamber of Commerce’s Institute for Legal Reform is now complaining that consumers are using arbitration too much. Reuters’ article on ILR’s shameless report, with a link to the […]
The Consumer Financial Protection Bureau released today a special edition of its Supervisory Highlights that reports on unlawful junk fees uncovered in deposit accounts and in multiple loan servicing markets, including in mortgage, student, and payday lending. The CFPB explains that “[t]hese unlawful fees corrode family finances, force up families’ banking and borrowing costs, and […]
In Consumer Law as Work Law (forthcoming Calif. L. Rev. 2024), law professor Jonathan Harris describes the possibilities and challenges of turning to consumer law as part of an integrated work law to help remediate the bargaining power asymmetries between firms and workers. Here is the abstract: In recent decades, firms have radically transformed labor […]
“By listening to and recording users’ voices, voice assistants gather large amounts of personal data that technology companies can share with third parties. Technology experts expect the voice assistant market to continue growing, but there are few federal regulations that apply to voice-activated technology. The U.S. Federal Trade Commission (FTC) has provided recommendations to help […]
A recent Washington Post article looks at “a big, fat map of credit scores reproduced from a recent economics paper” and finds “any number of tantalizing questions.” But “most intrigu[ing]” is “that big band of credit-score calamity that stretches across the American South”: “Almost every corner of America’s most populous region — every race, every […]
The Consumer Financial Protection Bureau has released a report examining trends in credit reporting of debt in collections from 2018 to 2022. The report finds that the total number of collections tradelines on credit reports declined by 33%, from 261 million tradelines in 2018 to 175 million tradelines in 2022. The share of consumers with […]
The Department of Energy has proposed new energy efficiency standards for washing machines and refrigerators. Slated to go into effect in 2027, the standards would reduce carbon emissions and save consumers money. DOE’s press release is here. The proposals are here and here.
The National Consumer Law center has announced that Shennan Kavanagh, currently the Chief of the Consumer Protection Division of the Massachusetts Attorney General’s Office, will be joining NCLC as its next Director of Litigation. Shennan will start next week and will work throughout 2023 alongside Stuart Rossman, NCLC’s longtime Director of Litigation, whom she will […]