Yesterday CFPB Director, Rohit Chopra, appeared before the House Financial Services Committee to answer questions from committee members, as he does at least twice a year. I haven’t watched the recording yet but according to reports in Law360 and the American Banker, some Republican committee members accused Chopra or the CFPB of being an appendage […]
We’ve received the following call for papers. Because recent standing cases like TransUnion and Spokeo have arisen in the context of consumer law and have had such an impact on consumer law, it may be that some readers of the blog have things to contribute. Call for Papers: Join us on September 22 at the […]
That’s essentially what Brad Karp is arguing in a June 1 essay in the American Banker, The CFPB’s late-fee proposal would harm the consumers it seeks to help (behind paywall but available on Lexis). Karp claims costs would go up for “the large majority of credit card customers” because delinquencies would meaningfully rise. As the […]
A customer brought a consumer class action against Procter & Gamble over its use of the phrase “Nature Fusion,” along with a picture of an avocado, on certain products’ bottles, claiming it was an unfair and deceptive business practice and false advertising under California law, misleading consumers into thinking the product was natural. A Ninth […]
In March 2022, a FINRA panel found that Alpine, a securities broker-dealer, “converted and misused customer funds and securities, engaged in unauthorized trading, charged and paid customers unfair prices in securities transactions, charged customers unreasonable and discriminatory fees, and made an unauthorized capital withdrawal.” FINRA then found that Alpine violated its cease-and-desist order 35,000 times, […]
On June 2, I wrote a blog post, Opaque (formerly Dark) Patterns and Arbitration Opt Outs, arguing that arbitration opt outs are really opaque patterns. On June 8, Mark J. Levin of the Ballard Spahr firm replied in a post at the Consumer Financial Monitor Blog, Arbitration opt out provisions benefit consumers, Professor Sovern. But Mr. […]
The Washington Post has done an analysis of National Highway Traffic Safety Administration data showing 736 U.S. crashes since 2019 involving Tesla cars operating in autopilot mode. According to this article by Faiz Saddiqui and Jeremy Merrill, that’s far more Tesla autopilot crashes than previously revealed. The article discusses these findings in some detail and […]
Shelly Milgram’s employee opened, in Milgram’s name, a credit card with Chase and ran up tens of thousands of dollars in debt–then illegally accessed Milgram’s bank accounts and used them to partially pay off the monthly statements. When the scheme was discovered (with the employee later convicted of fraud), Milgram reported the fraud to Chase […]
Yvonne Mack received a debt collection notice, referring to a US Bank credit card she had held. She was uncertain that the debt amount was accurate, and thus a submitted a request for validation of the debt via certified mail. She received no response. She then received a second debt collection notice. Confused, she went […]
The Guardian reports: “In 1953, a paper developed for cigarette maker RJ Reynolds detailed possible cancer-causing agents in tobacco, but the document would remain hidden from public view for decades. In the interim, the industry told the public: ‘We don’t accept the idea that there are harmful agents in tobacco.’ The chemical industry, it seemed, […]