“NYT exposed the ills of forced arbitration. It’s now a company policy.”

In an opinion piece in the Washington Post, Eric Wemple explains: A 2015 investigative series [by the New York Times] documented how such clauses have become increasingly common in many kinds of contracts, leaving consumers at the mercy of an arbitration regime often predisposed against their interests. Subsequent coverage, on both the news and editorial […]

Study examines extent to which student loan borrowers eligible for PSLF benefit even before obtaining loan forgiveness

Daniel Collier, Assistant Professor of Adult and Higher Education, University of Memphis and Dan Fitzpatrick, Research and Assessment Specialist, University of Michigan, have written Jubilee and Jubilation: An Examination of the Relationship between Public Service Loan Forgiveness and Measures of Well-Being. Here is the abstract: A team of researchers at the University of Memphis and the […]

Agencies announce plans for new rulemakings

On Wednesday, the Office of Management and Budget issued the Fall 2022 Unified Agenda of Regulatory and Deregulatory Actions. The Unified Agenda lists the regulations that each of the federal agencies are currently planning to work on. Among many other topics, the rules in progress include a Federal Trade Commission rule on children’s online privacy […]

Automating Bias Symposium at Cardozo Law School on January 25, 2023

We received the following announcement: Automating Bias Symposium Cardozo Law School January 25, 9:30- 4:45 Algorithmic models built using machine learning and large volumes of personal data are increasingly used to target consumers with credit offers, assess consumers’ creditworthiness, price credit, provide debt management advice to consumers, resolve credit disputes, and more generally automate the […]

FTC actions in December

The Federal Trade Commission made a few interesting announcements in late December: FTC Orders an End to Illegal Mastercard Business Tactics and Requires it to Stop Blocking Competing Debit Card Payment Networks (Dec. 23) – Mastercard will have to start providing competing networks with customer account information they need to process debit payments, reversing a […]

CFPB report finds that household financial health is declining

In late December, the Consumer Financial Protection Bureau released a report covering the financial health of American households. Here is the report summary: In 2022, consumer financial health continued to be buoyed by pandemic relief, high employment, and increased savings accumulated during the first year of the pandemic. But financial health was no longer as […]

NPR’s Medical Bill of the Month: Debt Collector Sends Medical Data to the Wrong Consumer

Each month, NPR broadcasts a story, “Bill of the Month,” about a medical billing issue. In this month’s, a hospital confused two patients who have the same first and last names (their middle initials are different, but that didn’t prevent the mistake) and sent a bill to the wrong one. Eventually, a debt collector dunned […]

Wells Fargo fined $3.7 billion for illegal activity including unjust foreclosures and vehicle repossessions

The Consumer Financial Protection Bureau today ordered Wells Fargo Bank to pay more than $2 billion in redress to consumers and a $1.7 billion civil penalty for legal violations across several of its largest product lines. The bank’s illegal conduct led to billions of dollars in financial harm to its customers and, for thousands of […]

Tesla buyers forced to arbitrate disputes

The New York Times reports: Until last month, a class-action lawsuit by Tesla owners looked as if it would reveal new details about the carmaker’s self-driving technology, which has been blamed for serious accidents and deaths. But then Tesla deployed a legal strategy that has allowed it to avoid the kind of attention-grabbing lawsuits other […]

“Why the U.S. Is Losing the Fight to Ban Toxic Chemicals”

A new ProPublica article reports that, “[f]rom a powerful chemical industry that helped write the toxic substances law to an underfunded EPA lacking in resolve, the flaws in the American chemical regulatory apparatus run deep.” When ProPublica published stories this fall cataloging new evidence that American chemical workers are being exposed to asbestos, readers reacted […]