Here. An excerpt:
In the Big Business narrative, arbitration is a far better place for consumers than a nasty-wasty court. Lack of choice is a better choice!
Well, this week, a big, fat government report blew that fiction away.
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Companies, it turns out, weren't using mandatory arbitration clauses to protect us. They were protecting them. The CFPB found that companies overwhelmingly invoked the arbitration clause to head off class-action suits.
