by Jeff Sovern
Until 2015, when consumers submitted disputes to credit bureaus, the credit bureaus submitted the dispute to the creditor which had furnished the information, and if the creditor verified that the information was correct, the credit bureau reportedly would nearly always continue reporting the information in the consumer's credit report, despite the Fair Credit Reporting Act's direction to credit bureaus to conduct a reasonable reinvestigation in such circumstances. In 2015, various attorneys general reached a settlement with the big credit bureaus that provides that when consumers submit documents supporting their position in a dispute, a credit bureau employee with discretion to revise the consumer’s credit file must review the documents before the bureau can report the original information as verified. Now that it's been four years, I'm wondering if the consumers' experiences when they submit disputes to credit bureaus have changed. Does anybody know? If so, please post a comment.
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I wrote a report on it: Automated Injustice Redux: Ten Years after a Key Report, Consumers Are Still Frustrated Trying to Fix Credit Reporting Errors, Feb. 25, 2019, https://www.nclc.org/images/pdf/credit_reports/automated-injustice-redux.pdf