Consumer Financial Protection BureauCFPB Student Loan Ombudsman Resigns in Protest, Slams Mulvaney for Undercutting Enforcement of the Law, Shielding Bad Actors from Scrutiny Posted on August 27, 2018 by Jeff Sovern by Jeff Sovern NPR has a report, including Seth Frotman's resignation letter, here. The letter deserves to be read. Jeff Sovern Severance and the Federal Arbitration Act Paper on Poor Consumers, High-Cost Credit, and Payday Loans