Here, in The Conversation, by Anthony Dukes, Professor of Marketing, University of Southern California and Yi Zhu, Associate Professor of Marketing, University of Minnesota. Excerpt: Many complaint processes are actually designed to help companies retain profits by limiting the number of customers who can successfully resolve their complaints. Only by insisting to talk to a manager or […]
Author Archives: Jeff Sovern
Here. Excerpt: Jimmy Kennedy earned $13 million during his nine-year career as a player in the National Football League. He was the kind of person most banks would be happy to have as a client. But when Mr. Kennedy tried to become a “private client” at JPMorgan Chase, an elite designation that would earn him […]
by Jeff Sovern . . . can get it here, by speaking to a West representative, or by clicking this link: https://signin.westacademic.com/Security/Login?redirect=%2fSAML%2fSSOService%3fSAMLRequest%3dfZJdT8IwFIb%252FytL7fQICDSNBiHEJ6sLQC29M6c6gydbOng7w39sNVLyApDc9X%252B%252FT93SCrCprOmvMTq7gswE0TrKIyQeMNgPo3Y3dzXBcuP2ox93RqA%252FuuM8DPrC5MAiI8wYahZIxiTx7SxAbSCQaJo0NBeHYDSM3DNZRRAN7Bt5w8E6chRURkpmucWdMjdT3UWylkN7B5hhnOVSCe1xVfjZ7WvpZ9pKB3gsOxHlQmkPHG5OClQitbsoQxR5%252BI6lWRnFV3guZC7mNSaMlVQwFUskqQGo4bSdTy003pyKkj%252Bt16qYv2Zo4M0TQLeFcSWwq0Gf919XyjxmOfMfkFq5QX5vhMayPxDlWpUTa%252BX%252Bbrz4%252FhkwnbTXtbNYX%252Fbfb2Q8GmV4FnvgXk08yNX22o5JFqkrBv1rbK2auK4Ve2EVE7hZdKW0k1sBFISC3fpalOsw1MGOXZHRjd%252BRPT6r%252Ff9%252F0Gw%253D%253D%26RelayState%3d%252FDocumentDisplay.aspx%253FDocID%253D26704%2526f%253D1%2526navTabIndex%253D1. More information here.
Yonathan A. Arbel of Alabama and Roy Shapira of the Stigler Center, University of Chicago Booth School of Business, have written Theory of the Nudnik: The Future of Consumer Activism and What We Can Do to Stop it, forthcoming in the Vanderbilt Law Review. Here's the abstract: How do consumers hold sellers accountable and enforce market […]
Andrea Chandrasekher and David Horton, both of California–Davis, have written Empirically Investigating the Source of the Repeat Player Effect in Consumer Arbitration. Here's the abstract: Policymakers, courts, and scholars have long been interested in whether repeat players enjoy an advantage in forced arbitration. Sophisticated empirical studies of consumer and employment awards reveal that there is indeed […]
Here. Excerpt: Across Utah, high-interest lenders filed 66% of all small claims cases heard between September 2017 and September 2018, according to a new analysis of court records conducted by a team led by Christopher Peterson, a law professor at the University of Utah and the financial services director at the Consumer Federation of America, […]
I am delighted to announce (maybe relieved is more accurate; it's been a lot of work!) that in January West will publish the fifth edition of the consumer law casebook that I co-author with Dee Pridgen and Chris Peterson. I'm looking forward to teaching the updated version of the materials that appeared in the last […]
by Jeff Sovern From Politico's Morning Money Newsletter: KRANINGER PROMISES CLARITY — Our Victoria Guida: “Consumer Financial Protection Bureau Director Kathy Kraninger said … her agency will soon provide more clarity on what constitutes an ‘abusive practice’ by sellers of financial products, tackling an issue that has dogged policymakers since the financial crisis. … More broadly, […]
Stephen Raher has written The Company Store and the Literally Captive Market: Consumer Law in Prisons and Jails, 17 Hastings Race and Poverty Law Journal 3 (2019). Here's the abstract: The growth of public expense associated with mass incarceration has led many carceral systems to push certain costs onto the people who are under correctional […]
We received the following announcement: The Center for Consumer Law & Economic Justice at Berkeley Law is looking for a staff attorney/research fellow to spearhead its work for consumer and economic justice in courts and regulatory agencies. If you know anyone who might be interested in joining the fight – or if you are that […]