CNBC has the story here. Three of the top four are the big three credit bureaus. The Consumer Bankers Association is dismissive of the findings. Quoting now from Marketplace:
“They're basically in the shaming of banks business by providing what I call a ‘David Letterman Top 10 List’ of complaints,” says Richard Hunt, president of the Consumer Bankers Association.
Hunt is dissatisfied with the CFPB's methods of substantiating consumers’ beefs. And he says the largest institutions will naturally rack up the most complaints.
“I could’ve saved the CFPB a lot of taxpayer money deducing that,” he says.