The Washington Post reports:
No one knows exactly how much money hotels extract from resort guests in fees. A recent study by New York University found that hotels and resorts collected $2.25 billion in surcharges last year, but the number includes other add-ons. We do know that virtually no hotels disclose the fees in their initial online rate quotes. At best, you have to click to another screen to get the “all-in” price, including the mandatory resort fee; at worst, you don’t find out about it until you check out. Customers also complain that hotels don’t tell them about the fees when they make hotel reservations.
The full story is here.
