That’s the lesson from NCLC lawyer Lauren Saunders’s essay, A $1,000 Taxi? That’s What Consumer Protections Are For at OtherWords.org. Here’s a striking paragraph:
I’m a consumer lawyer. I know that federal law requires the bank to investigate disputes about incorrect charges and to correct errors. I even wrote a long letter full of legalese and got my three friends to submit declarations under penalty of perjury. But just 30 minutes after I uploaded the documents, the bank again denied my dispute.
