DOT proposes new rules for delayed airline passengers

The Department of Transportation today announced it will be issuing an NPRM to require airlines provide compensation and reimbursement of expenses when passengers are affected by “controllable” cancellation or significant delays of their flights. DOT notes that practices among carriers currently varies, and airlines use different definitions of what constitutes “controllable” flight disruptions.

DOT also announced it was adding additional information about current practices to its Airline Customer Service Dashboard.

Leave a Reply

Your email address will not be published. Required fields are marked *