At the American Prospect, in Hatchet Job on CFPB Even Worse in the Details. the entire article is worth a read, but here’s an excerpt to whet your appetite:
Even the divisions with larger staff numbers were effectively hobbled by the RIF. The Office of Consumer Response, which maintains the consumer complaint database, was knocked down from 125 to 16 employees. But that left no staff to monitor the toll-free call-in number, no staff to route complaints to companies or other regulators or congressional offices. There were 12 people left in the investigations section, but as Matthew Pfaff of Consumer Response declared, “If complaint intake and routing is broken … then for many complaints, the CFPB would not be able to monitor or investigate those complaints at all as statutorily required.”
