Author Archives: Jeff Sovern

Jim Hawkins Article: Exploiting Advertising

Jim Hawkins of Houston has written Exploiting Advertising, Law and Contemporary Problems, Forthcoming.  Here's the abstract: Advertising’s goal, we all know, is to cause people to spend more money. Often, it exploits bad decision-making to accomplish it. This Article hopes to turn the tables and offer a way for policymakers to exploit the information presented […]

Debate Moderators: Don’t Forget About Consumer Protection

by Jeff Sovern The country faces many issues which merit attention during the debates. Among them is consumer protection.  Failures of consumer law contributed to 2008's Great Recession.  Consumer protection is regularly in the headlines (just ask Wells Fargo or Volkswagen).  The choice of the next president is likely to have a huge impact on consumer […]

What I Learned From Listening to Wells Fargo’s CEO Stumpf Testify (and to Senator Warren’s and Brown’s Questions)

by Jeff Sovern As we noted yesterday, on Tuesday, Wells Fargo CEO John G. Stumpf testified before the Senate Banking Committee about the Wells Fargo Customer Fraud Fiasco.  Video is available here and Senator Elizabeth Warren's two rounds of questioning, by themselves, here. I have now listened to Mr. Stumpf's testimony, and I learned that Wells engaged in cross-selling to […]

HuffPo: Here’s Why Republicans Are Suddenly Demanding Tougher Bank Regulation

Here.  Excerpt: Republicans don’t like the Consumer Financial Protection Bureau. They opposed the very idea of the watchdog when Elizabeth Warren first proposed its creation, and they have been trying to defang and defund it ever since Congress made her vision into a reality. * * * But CFPB is still facing heat from Republicans […]

Report on FTC Workshop on Testing to Make Disclosures More Effective

A continuing issue in consumer protection is that disclosures may convey the required information, but consumers may ignore them, so they have no impact.  The FTC held a workshop last week to look at how to test disclosures to make them more effective.  Ad Law Access has posted a report on the Workshop, Beyond “Clear […]

Did Arbitration Clauses Help Wells Fargo Get Away With Account Opening Frauds for Years?

That's a point made in an op-ed in The Hill, Why Wells Fargo Got Away with It So Long by Public Citizen's Robert Weissman and AFR's Lisa Donner.  The whole piece is worth reading, but here's an excerpt: [M]ore than three years ago, a Wells Fargo customer named David Douglas sued in California, contending that the bank's employees […]

A Question I Would Like to See Asked at the Senate Wells Fargo Hearing Tomorrow: Will Wells Invoke its Arbitration Clause to Prevent Consumers From Litigating their Claims Against Wells?

by Jeff Sovern Tomorrow, the Senate Banking Committee will hold a hearing on the Wells Fargo unauthorized accounts fiasco.  The first witness will be Wells' Chairman and  CEO, John G. Stumpf.  I hope some Senator asks Mr. Stumpf about the Wells Fargo arbitration clause.  Some class actions have already been filed against Wells, and Wells' […]