Author Archives: Jeff Sovern

Drobac: The Myth of ‘Legal’ Consent in a Consumer Culture

Jennifer Ann Drobac of Indiana's McKinney School has written The Myth of 'Legal' Consent in a Consumer Culture in FACETS OF CONSUMERISM IN A GLOBAL ECONOMY (Anand Pawar, ed., Twenty First Century Publications, 2015).  Here is the abstract: This Essay challenges the legal default of unquestioned human capacity for consent. It posits that legal capacity […]

Gauthier Guest Post: Spotify Modifies Not Just Privacy Policy, But Also Arbitration Clause: The Results Are Outrageous

Guest Post by Gregory Gauthier: Late last week, many media outlets drew attention to broadly-worded terms in Spotify’s new privacy policy.  Although Spotify’s CEO later explained the intent of the changes to the privacy policy, another change to Spotify’s terms has yet to be explained by Spotify or discussed by the media.  The change, which […]

A Pair of Arbitration Papers

Richard Frankel of Drexel has written Concepcion and Mis-Concepcion: Why Unconscionability Survives the Supreme Court's Arbitration Jurisprudence, 17 Journal of Dispute Resolution. Here is the abstract: States have long relied on the doctrines of unconscionability and public policy to protect individuals against unfair terms in mandatory arbitration provisions. The Supreme Court recently struck a blow […]

Paper Analyzes Testing of Consumer Disclosures

Talia B Gillis, a doctoral student at Harvard, has written Putting Disclosure to the Test: Toward Better Evidence-Based Policy. Here is the abstract: Financial disclosures no longer enjoy the immunity from criticism they once had. While disclosures remain the hallmark of numerous areas of regulation, there is increasing skepticism as to whether disclosures are understood […]

Some Comments on Comments on the CFPB Arbitration Study

by Jeff Sovern Earlier this week, I posted a link to the Ballard Spahr comments, on behalf of various industry trade associations, on the CFPB Arbitration Study .  Their thesis is that the Bureau Study indicates that consumers fare better in arbitration than litigation in general and class actions in particular. For example, here is […]

Article on Law and Non-Verbal Market Manipulation

Shmuel I. Becher of the College of Management (Israel) – School of Law and Yuval Feldman of Bar-Ilan University have written Non-Verbal Market Manipulation. Here is the abstract: Consumers make purchasing decisions in various markets every day.  Contrary to common belief, such decision-making is often not the result of deliberate analysis of information and data […]

Arbitration and the American Bar Association’s One-Sided Webinar

by Jeff Sovern The American Bar Association's Business Law Section Consumer Financial Services Committee held a webinar earlier today in which the topic was listed as "The CFPB Begins Arbitration Rulemaking, But Its Own Study Shows that Arbitration Benefits Consumers." The sole speakers, other than the moderator, were Ballard Spahr's Alan Kaplinsky and Mark Levin. […]