The CFPB’s Consumer Complaint Database is a publicly accessible, online database of consumer financial complaints. It includes anonymous information about the complaints received, including the date of submission, the consumer’s zip code, the relevant company, the product type, the issue the consumer is complaining about, and the company’s response. Although when a consumer enters information […]
Author Archives: Allison Zieve
In March 2013, the Department of Justice revealed that it was working with banking regulators to prevent fraudsters from accessing consumer bank accounts by choking off their access to electronic payments. DOJ calls the program "Operation Choke Point." See prior blog posts here and here. The Operation has come under attack from Republicans in Congress […]
From the CFPB's news release: Today [July 10], the Consumer Financial Protection Bureau (CFPB) took enforcement action against ACE Cash Express, one of the largest payday lenders in the United States, for pushing payday borrowers into a cycle of debt. The CFPB found that ACE used illegal debt collection tactics – including harassment and false […]
From the FTC’s press release: Amazon.com, Inc. has billed parents and other account holders for millions of dollars in unauthorized in-app charges incurred by children, according to a Federal Trade Commission complaint filed today [July 10] in federal court. The FTC’s lawsuit seeks a court order requiring refunds to consumers for the unauthorized charges and […]
The June 17 edition of the journal Proceedings of the National Academy of Sciences (PNAS) included an article on an “emotional contagion” study conducted for Facebook. For the study, researchers randomly chose more than 680,000 Facebook users and altered their news feeds so that some saw fewer positive posts and others saw fewer negative posts. […]
Arthur Bryant of Public Justice has this post, entitled Access to Justice At Stake with Federal Rules Changes, about “the critical importance of the Federal Rules process” and the importance of fair rules to ensure access to the civil justice system. [Note, 6/5/14 – The link is not currently working. Seems to be a problem […]
The Federal Trade Commission yesterday issued a report on the “fundamental lack of transparency” in the data broker industry. The FTC’s press release provides a good summary: The report, “Data Brokers: A Call for Transparency and Accountability” is the result of a study of nine data brokers, representing a cross-section of the industry, undertaken by […]
According to the FTC, a Houston-based debt collection company called Goldman Schwartz, Inc., used insults, lies, and false threats of imprisonment to collect on payday loans. Under a settlement announced this week, the company’s owner will surrender his assets, approximately $550,000, to pay restitution to consumers who were charged unauthorized fees. The settlement also permanently […]
From DOT's press announcement: The U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) today announced that General Motors (GM) has agreed to pay a record $35 million civil penalty and to take part in unprecedented oversight requirements as a result of findings from NHTSA’s timeliness investigation regarding the Chevrolet Cobalt and the automaker’s […]
Yesterday, Vermon't governor signed into a law a bill that will require labels on genetically engineered or genetically modified (GMO) foods sold at retail stores Vermont. The law will also prohibit labeling products that contain GMOs as “natural.” The law will go into effect on July 1, 2016. Maine and Connecticut have also passed laws […]