This story from NPR's Morning Edition this morning discusses various states' efforts to handle consumer questions regarding the implementation of Obamacare. Several states are outsourcing the operation of call centers to companies like Maximus, but most of the states won't make public how much they are paying for the service; for instance, Connecticut's contract with Maximus is public, but information about pricing is blacked out, so taxpayers don't know how much the state is paying or how much it's being charged per call the company handles. Vermont, by contrast, makes pricing information public.
Could we have a sweetheart deal or two?