As our friends at Public Justice explain,
A lot of advocates for forced arbitration like to make a big deal out of how generally corporations pay most of the arbitration fees (that can be pretty expensive), rather than sticking those on the typical worker or consumer. . . .
But the thing is, on those rare occasions when consumers do take a case to arbitration, a LOT of corporations don’t even keep their promise . . . . The consumers are faced with the choice of themselves paying the fees that the corporation had promised to pay, or having to drop the arbitration and go back and file in court, having wasted a lot of time and some money (which is the point, of course).
A lot of advocates for forced arbitration like to make a big deal out of how generally corporations pay most of the arbitration fees (that can be pretty expensive), rather than sticking those on the typical worker or consumer. – See more at: http://publicjustice.net/blog/bait-and-switch-many-corporations-promise-to-pay-arbitration-fees-but-don%27t#sthash.gLJx42vf.dpuf
Read more here.