Collecting cable company complaints

What happens when consumers only have one choice for a cable company? Well, judging by reports on Reddit and Gawker, the answer is bad service and bogus fees. If these practices (particularly the bogus "unreturned equipment fees") are widespread, I wonder if this is something a large class action firm ought to look into (or is already).

(We've previously flagged a story about how this monopoly situation came about in the cable industry.)

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