The state of the law on arbitration is undeniably titled against consumers, workers, and really anyone who is wronged by a corporation (including, sometimes, even smaller corporations). We've discussed on this site for years how arbitration undermines disputants' rights and favors the big repeat players. And we've discussed how far arbitration has extended under recent Supreme Court jurisprudence. (I won't inundate you with links.)
Even in light of all this, a recent case from Missouri still has the power to shock: an arbitration agreement in a refrigerator-rental contract was held to cover an elderly customer's lawsuit against an employee of the rental company for a home invasion and savage beating. Read more here from our friend Paul Bland.